Refund Policy
Our commitment to fair and transparent refund practices
Our Refund Policy
We strive to provide high-quality services and ensure customer satisfaction. Our refund policy is designed to be fair and transparent.
Refund Eligibility
We offer a 30-day money-back guarantee for all our services. If you're not satisfied with our service, you can request a refund within 30 days of your purchase.
Note: By downloading our content, you acknowledge that you have only 30 days to cancel or apply for a refund after the order completion date.
How to Request a Refund
To request a refund, please contact our support team at ringerantipas@gmail.com with your order details and reason for the refund request. We aim to process all refund requests within 5-7 business days.
Dispute Resolution
Disputes (or Chargebacks) occur when a buyer calls their bank or payment provider to dispute a charge. This can happen for various reasons, including:
- Fraudulent transaction
- Unrecognized charge
- Recurring billing cancellation
- Product not received
- Unsatisfactory product
We take disputes seriously and work to resolve them promptly. If you have any issues with your purchase, please contact us directly before initiating a chargeback with your bank or payment provider.
Complaint Policy
We have a dedicated complaint policy with expected turnaround times for complaint resolution. If a complaint is not resolved to your satisfaction, we provide details for the appropriate trade ombudsman service.
Payment Processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Contact Information
For any questions regarding our refund policy, please contact us at:
Email: ringerantipas@gmail.com
Frequently Asked Questions
How long does it take to process a refund?
We aim to process all refund requests within 5-7 business days. Once processed, it may take an additional 3-5 business days for the funds to appear in your account, depending on your payment method and financial institution.
Are there any non-refundable purchases?
While we generally offer refunds within our 30-day money-back guarantee period, certain customized services or products may not be eligible for a full refund. These exceptions will be clearly communicated at the time of purchase.
What information do I need to provide when requesting a refund?
When requesting a refund, please provide your order number, the email address used for the purchase, the date of purchase, and a brief explanation of why you're requesting a refund. This information helps us process your request more efficiently.
This refund policy is subject to change without notice. Please check this page periodically for updates.